Support
Parts support
Nozzles, lenses, ceramic rings and protective windows for HSG lasers are matched to your machine serial before dispatch.
How the parts desk fits into a normal plant week
The Parts Desk is for replacement items, consumables, and spare packs tied to your HSG laser cutting machine. Send the model, part details, and what failed on the floor so the order can be matched to the correct cell.
Start with the HSG model, control serial, and the exact part needed. Include whether the machine is cutting mild steel, stainless, or aluminium, because nozzle wear, lens contamination, and consumable use differ by material and gas setup. Inland dust around Gauteng sites and salt air near Durban or Cape Town can also explain why certain items fail sooner.
Add clear photos of the damaged item before it is removed from the machine. A picture of the nozzle seat, cable plug, sensor face, or lens cartridge often helps identify the correct replacement without guessing from memory. Keep the old part aside until the reference has been checked against the machine details.
Information to send first
A good parts request names the machine, the failed item, and what happened during cutting or piercing. Note any alarm text on the controller, whether the issue appeared after a lens change, and if the problem affects the shuttle table, cutting head, chiller, or extractor. That gives the parts desk enough detail to match the request to the correct cell configuration.
Check the machine plate, fitted head type, and any part number stamped on the item before sending a request. If the fault involves consumables, mention nozzle size, ceramic ring condition, and the assist gas being used on current jobs. Use the contact form with the installed component code and the failed part number.
- Machine model and serial recorded
- Photos of failed part attached
- Consumable sizes listed clearly
Checks before ordering spares
Separate urgent breakdown items from routine stock such as nozzles, protective lenses, ceramics, and filters. Plants running multiple thicknesses in one week should state which shift saw the failure and whether the fault followed a consumable change. That helps distinguish normal wear from damage linked to settings, gas quality, or handling.
For coastal sites, mention any corrosion on connectors, covers, or sensor mounts. For Highveld plants, include whether dust build-up was found around the cutting head, cabinet filters, or chiller intake. If load-shedding or a power trip happened before the fault, say when it occurred and what the machine did on restart.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
Notes that speed up matching
Send the parts request with photos, machine details, part references where available, and what failed on the machine.
List the current cutting head, nozzle diameter, lens type, and material range if those details are known. When a spare pack is being requested for planned maintenance, mention the next shutdown window and whether the machine has one table or an exchange table. Short, exact notes are easier to match than a general description of poor cut quality.