Support
Remote Check
A practical remote diagnostic process for South African factory floors, built for teams already running production equipment.
Remote checks during production
Remote Check is for diagnosing machine problems without sending someone to site first. Your team can share fault details, photos, or screen information from the laser cell for a guided technical check.
Start the remote-check brief with the machine model, sheet grade, thickness, and the fault your operators can repeat. Include whether the issue shows during piercing, edge quality, height sensing, pallet change, or gas supply, because each points to a different part of the cell. South African sites often need us to factor in dust, humidity, and power interruptions when reading the symptoms.
Clear photos from the control, cutting head area, and the affected part help narrow the problem before any site visit is considered. Add the exact alarm text, recent consumable changes, and any parameter edits made before the fault started. That gives the technical check a usable baseline instead of guessing from a short message.
What the check should include
A useful remote review usually ends with a defined inspection sequence for your team at the machine. This may cover nozzle condition, lens contamination, capacitive sensing behaviour, assist gas pressure, chiller status, and servo or limit alarms shown on screen. The aim is to isolate the likely cause and record what still needs testing.
Before sending the brief, verify the machine nameplate, controller photos, and the consumables currently fitted to the head. If parts may be relevant, list the spares on hand and note what was changed most recently. You can send the information through the contact form with the HSG Laser SA model and serial.
- Alarm text copied exactly from screen
- Photos of nozzle, lens and sheet
- Recent parameter or consumable changes
Checks shaped for South African sites
Remote diagnosis on local fabrication equipment must account for conditions that alter cut quality and machine behaviour. Inland dust can affect covers, sensors, rails, and optics, while coastal moisture can change corrosion risk and cleaning frequency. If load-shedding or generator changeover happened near the first fault, include that in the report.
When a team is running mixed materials, note whether the problem appears on mild steel, stainless steel, or aluminium only. Also mention the assist gas in use, the bottle or bulk supply condition, and whether the fault follows one nest or every sheet. Those details matter far more than a general description of poor cutting.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
Fault details to send first
Send the remote-check brief with control photos, alarm details, recent changes, and the fault already seen by your team.
Write up remote checks while the head and control still show the fault. A short record works best when it includes alarm history, screen photos, sample part images, and any maintenance done just before the stoppage. If training staff are involved, add the operator observations from that shift as well.